MSG Policies & Procedures
CHANGING YOUR ACCOUNT INFORMATION
For Personal Accounts, in which the Subscriber of Record is an individual, the subscription may only be transferred to an immediate family member.
For Corporate Accounts, in which the Subscriber of Record is a company, the contact person of record may be changed but the subscription name cannot be transferred to an individual person. All account change requests must be submitted in writing and must be approved by Madison Square Garden management prior to the change being affected.
For assistance regarding required documentation and all account change request information please contact the Season Subscriptions department at (212) 465-6050, or see My Rangers Account Manager on newyorkrangers.com or nyrsubcentral.com.
LOST OR STOLEN TICKETS
Please communicate this information to those with whom you share your tickets, or provide tickets, in order to avoid an unnecessary or embarrassing situation for the ticket holder.
For assistance regarding replacement of lost or stolen tickets and all ticket replacement policies please contact the Season Subscriptions department at (212) 465-6050, or see My Rangers Account Manager on newyorkrangers.com.
For assistance on game nights, please visit the Season Subscriptions windows (to the right of window # 22) in the main Box Office Lobby from 90 minutes before game time to one hour after.
THERE WILL BE NO REPLACEMENT OF TICKETS, LOST OR STOLEN, DURING THE PLAYOFFS. NO EXCEPTIONS WILL BE MADE.
REVOCATION OF SUBSCRIPTION
Tickets and subscriptions are personal licenses revocable at the sole discretion of Madison Square Garden, with or without cause, including without limitation, for improper conduct by any Subscriber (including guests or other holders of any tickets), non-usage or otherwise, as determined by MSG in its sole discretion. Upon such revocation, MSG shall refund that portion of the Subscription price as it relates to unused tickets returned to MSG's Box Office for unplayed games, provided all such tickets for unplayed games as of the effective date of the revocation are returned at least two (2) business days prior to the first such unplayed game (or such later unplayed game as may be designated by MSG in its sole discretion).
ENTERING THE ARENA
We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. MSG may utilize metal detecting hand wands, walk-through metal detectors or other devices. Bags that have passed inspection must fit comfortably under your seat. Amongst items that are prohibited from MSG are: weapons, oversized bags, outside food and beverage, cans, bottles, alcohol, drugs, laser pens, video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses. You may bring in a disposable or 35mm camera (with no zoom or telephoto lens) however, for some events, cameras of any type and/or flash photography may be prohibited.
GUEST EXPERIENCE PROGRAM
Our Guest Experience Representatives are available on-site during Rangers home games to help answer any customer service question or concerns you may have. Please stop by any of our guest relations locations the Guest Relations office located on the Madison Concourse (Level 6), the Guest Relations Podium at Gate 71 or ask any of our Guest Relations Experience Representatives for assistance as you see them walking throughout the Arena. You will recognize them wearing gold shirts and black sweater vests. We're here to help make your experience at the Garden a positive and memorable one!
GUEST EXPERIENCE TEXT MESSAGING
Madison Square Garden and the New York Rangers are pleased to announce that you may also contact our Guest Experience Representatives by text! You may now let us know of any urgent Customer Service issue you are having at your seat location. Our Guest Experience Representatives will make their best effort to respond to your issue at your seat location. For immediate assistance, you may also visit the Guest Relations office located on the Madison Concourse (Level 6) or the Guest Relations Podium at Gate 71.
Text CS along with your Section, Row, Seat Number and a brief description of your urgent Customer Service issue to MSGNY (67469). Please note your text must contain only alphanumeric characters. We're here to help make your experience at the Garden a positive and memorable one!
SAFETY IN THE ARENA
Despite enhanced spectator shielding measures, pucks may still fly into the spectator area causing serious injury. Stay alert at all times, including team warm-ups and after play. If an injury occurs, ushers and security personnel are on hand to escort fans to the medical station.
SEATING FOR CHILDREN
Any child who has reached their second birthday must have a ticket to attend a Madison Square Garden event. This policy will be strictly enforced.
CONDUCT IN THE ARENA
Madison Square Garden wants to continue providing you with the highest quality experience while at our facilities. If a season subscriber or a guest of a Season Ticket Holder disrupts the enjoyment of another individual during a game, that individual is subject to ejection from the arena. Please be advised that any violation of Madison Square Garden's reasonable rules of conduct may result in the revocation of a subscription. For any questions or concerns, please contact the Guest Relations Department at (212) 465-6225, Monday through Friday from 9:00 am to 5:00 pm.
MSG IS A NON-SMOKING FACILITY
In compliance with New York City regulations, there is no smoking permitted anywhere in The Garden. This policy is strictly enforced. Violation of this regulation is grounds for ejection. Furthermore, all exits are final and MSG does not allow for smoking passes.